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New Zeland Union Shipping & Other Information Page

NZ Union Shipping & Other Information Page

Customer Service FAQ Links:

About the NZUNION
  • For 100 years, Lane Walker Rudkin has enjoyed a reputation as one of the world's leading manufacturers of custom-made sports apparel.
  • Robbie ofLWR NORTH AMERICA, INC. has provided the finest rugby apparel and gear for over 10 years to retailers and rugby fans around the world.
  • Call 1-415-615-0577 or robbie@nzunion.com We appreciate your business! --Robbie


Contact NZUnion Online
  • E-mail is the best way to contact us. We check e-mail every day and respond as fast as we can. You should have a reply within one business day.
  • E-mail Robbie at robbie@nzunion.com
  • If you have a question about your order, please make sure your e-mail includes your name and order number.
  • Call 1-415-615-0577.
  • Phone hours are weekdays (Monday - Friday) from 8:00 a.m. to 6:00 p.m. Pacific time. We observe daylight saving time.

    Fax orders or questions to FAX1-415-615-0226.

     MAILING ADDRESS:
    LWR NORTH AMERICA, INC.
    300 Kansas Street
    Suite 106
    San Francisco, CA 94103 USA


Guaranteed Satisfaction
  • Your satisfaction is guaranteed!
  • Return any unsatisfactory item within 30 days of the invoice date for credit to your account, exchanges, or adjustment.
  • Regular shipping charges apply on all exchanges. Please see instructions for returning merchandise under "RETURNS" listed below.
  • Have questions? Need help? Email us at robbie@nzunion.com or call 1-415-615-0577.



Your Privacy is Protected
  • Protecting your personal information / privacy is very, very important to us.
  • We hate spam! NZ Union of LWR NORTH AMERICA, INC. does NOT sell or rent our customers names, addresses or e-mail addresses to anyone.
  • We may send out e-mail notifications on products, special promotions, etc. from time to time.
  • If you ever get e-mail or newsletters from us and you DO NOT want to continue receiving these messages, simply reply with the word REMOVE in the subject line and we will remove your name from our e-mail lists.


Ordering from NZ Union
  • Credit card orders are accepted on-line, by fax or, by phone.
  • We accept Visa, MasterCard
  • Money orders and Cashier's Checks will be accepted.
  • All orders outside the U.S.A. should be credit card orders or in U.S. funds.
  • We DO NOT accept personal checks.



    ORDERING OVER THE INTERNET:
    • Ordering over the internet is safe, easy, and totally secure. When you order from NZ Union over the internet, you connect with Yahoo Store's secure server which protects your credit card and personal information.
    • Internet Explorer users should see the LOCK (secure) symbol when you check out.
    • Firefox users should see the unbroken key symbol when you check out.
    • Shortly after placing your order on-line, you will receive an e-mail confirmation of the order you entered on-line.

    • Please note: free shipping on certain internet specials and shipping costs on international orders may NOT be shown on this confirmation, but WILL be reflected on your final invoice.


    ORDERING BY TELEPHONE:
    • Our phone hours are from 8:00 A.M. - 6:00 P.M. Pacific Time. Monday - Friday (except for major national holidays).
    • Voice Mail messages are accepted 24 hours each day, seven days each week. Call 1-415-615-0577. Our fax number is 1-415-615-0226.


    ORDERING BY MAIL:
      When you order by mail, please be sure to include all item #'s and the full item name and price, as well as your name address, phone and e-mail (if available). Include appropriate shipping which can be found in the online check out or call 1-415-615-0577 for shipping charges.
    • Outside the 48 States? Please call us for a shipping quote prior to mailing your order. You may send payment by credit card of money order.
    • Please note: we do not accept personal checks.


    ORDERING WITH A GIFT CERTIFICATE:

    • Online orders need to include credit card account information so that the order can be processed online.
    • Your credit card will not be charged anything unless the purchase exceeds the value of the Gift Certificate.
    • Phone orders? Please provide dollar amount, and the GDS-number.
    • Internet orders please list dollar amount, and the GDS-number under the "Comments" field.
    • Limit one gift certificate per customer, family, address, and/or transaction.


    Customer Service
    LWR NORTH AMERICA, INC.
    300 Kansas Street
    Suite 106
    San Francisco, CA 94103 USA




Price Changes
    Prices in this catalog are subject to change without notice. Please e-mail US if you have any questions about prices.


Shipping Information
  • United Parcel Service (UPS) is our standard methods of shipment to all areas within the Continental U.S.
  • Most orders ship out the same business day (M-F) received.

  • International orders take longer. We will contact you by e-mail if we have any questions regarding your order, or if there will be a significant delay in processing your order.
  • Shipments to Alaska, Hawaii and US Territories will be billed at the actual shipping cost.
  • Shipments going to APO's, FPO's and P.O. Boxes will be shipped via the US Postal Service regardless of shipping option chosen.





Shipping Methods / Options -- Domestic (USA)
    We use UPS to ship to most addresses in the continental US. If you are unable to receive packages using either of these services please let us know when you place your order.


Express Shipping, Next Day and 2-Day Air packages
  • On UPS Next Day and UPS 2nd Day Air shipments we make all efforts to ship the same day you order.

  • Orders received after 2 pm PT may not ship until the next Business Day.
  • We will contact you if any additional delays are necessary.
  • Large, bulky, or heavy items may incur additional Express (air) Shipping charges.
  • Please be sure you have provided DAY TIME contact information.
  • Our web site will post an average cost for Express Shipping. This cost will be adjusted up or down to the ACTUAL cost of shipping your package via UPS 2nd Day or Next Day Air. If these charges exceed the "average" by more than 10% you will be contacted via e-mail and/or phone to approve the shipping charges. Please be sure you have provided DAY TIME contact information. If we cannot reach you the shipping of your package may be delayed.

    Please feel free to contact us for a shipping estimate.



International Shipping Options
  • We ship to all US addresses, including military addresses (APO, FPO) and US Territories, as well as all Canadian addresses.
  • We do not ship to any other international destinations. All addresses outside of the US48 pay the exact cost of shipping.

  • NOTE: When ordering on-line our website applies the cost for the shipping.
  • Please feel free to contact us for a shipping estimate.
  • We ship via UPS.
  • OUTSIDE THE US48 -- Canadian customers are responsible for all Canadian Taxes at delivery.


Reporting Damaged Goods or Lost Shipments
  • DAMAGED shipments and/or packages which appear to be damaged should be refused at the time of delivery.
  • Please email or call us at 1-415-615-0577 in case of damaged or lost shipments.


Returns & Exchanges
  • Return any unsatisfactory item within 30 days of the invoice date for credit to your account, exchanges, or adjustment.

    Please insure all returned goods for the full retail price. We cannot be responsible for items which are lost in shipment when being returned. Returns should be shipped via UPS / FedEx or insured Parcel Post to the address below. We recommend UPS / FedEx be used on high value items. The Post Office lacks accurate tracking and delivery confirmation. If you ship via the post office we suggest delivery confirmation with a signature required.


    LWR NORTH AMERICA, INC.
    300 Kansas Street
    Suite 106
    San Francisco, CA 94103 USA

  • With all returns, please include:
    your name, shipping address, a copy of your invoice, and an explanation of what you want done with your return. For example, refund your credit card, exchange for another item, etc.

    Regular shipping charges apply to all exchanges.



New Zealand Union

is one of the world's premier rugby manufacturers of authentic rugby gear for fans, players, teams, rugby coaches and referees. In addition to being partners with the world's top players and teams, New Zealand Union is a leading manufacturer of all rugby gear including rugby shirts, rugby jerseys, rugby pants and jackets plus accessories such as balls, tees and bags. We design and manufacture equipment and gear for rugby teams in team ware, training and touring. In short, we never stop working to design and manufacture the world's best rugby clothing and gear. If your company or club needs a new set of jerseys, we custom manufacture to your specifications. Rugby is our passion and so is our dedication to a superior level of service to our customers.